Return & Refund Policy

Policy on Returns and Refunds

If these are still in a broken or damaged state within 2 days of the order data for the delivery, you can simply request a return or exchange for the purchased magicmood. There would be no cost at all for this.
The exchange of items that you don't like is not something we are willing to consider. Because the majority of our products are personal in nature, we advise our users to contact We at MagicMood with any questions or queries before making an order confirmation.
Without a video, there will be no responsibility for the package as it is opened. If there is a manufacturing fault, we will replace the faulty item after inspection. As soon as you get your order, test the battery-powered products right away before using them. The manufacturer will not replace an item if it has been used.
Please keep in mind that The exchange benefit restriction does not apply to lingerie and other adult toys from India that would be in intimate touch with the human body.

It would be a little difficult for us if you broke the seal and then changed your mind about a return. We generally won't take these things because they wouldn't be for sale. But, if you submit a return request within three days of receiving it, we will do our best to accommodate it and will be able to give you half of the full sum back as shop credit, which can only be used to make further purchases on the website.

The customer service agent retains complete control over this, which would be solely determined by the situation and the state.

Once approved, the buyer is responsible for covering all expenses related to return shipping.

Finally, if you purchased a product that is offered in any unfavorable circumstances, such as a manufacturing flaw, not the item you ordered, or if it arrived dead on arrival, you should return it immediately and ask for a return, or at least within three days of receiving the package.

Any trouble caused by the product would be a great cause for regret. For all of these goods, we will ensure that the entire return process is expedited, and you will get either a fair replacement or a reimbursement for the expenses incurred.

We seldom let this happen since we first inspect the quality of our goods in our warehouse and then approve each piece before we send them out for you.

You will need to collect all the items you would consider exchanging and returning if your returns adhere well to all the guidelines for selling sex goods online. You can also take a close-up photo of the product (using a high-quality camera) that accurately shows the condition of the product, its packaging, and any accompanying tags and books. After that, you must press the "request return" button. We will start the exchange/refund procedure after carefully inspecting the return package, and we will keep you informed by email about the status of your request and follow up until the refund or replacement is finished.